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Operations Platform

Capacity Planning

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KPIs · Capacity Planning

Adoption
Target ≥ 90%
Cycle time reduction
Target ≥ 30%
Automation rate
Target ≥ 60%
User satisfaction (NPS)
Target +40

AI Agents

Intake Agent
Captures requests and routes to the right team.
Ops Copilot
Summarizes queues, backlogs, and SLAs for leaders.
Compliance Auditor
Continuously checks activity against policy and flags exceptions.

Workflows

Intake → Triage → Assign
  1. 1. Capture
  2. 2. Classify
  3. 3. Route
  4. 4. Assign owner
Execute → Review → Close
  1. 1. Do work
  2. 2. Peer review
  3. 3. Approval
  4. 4. Close
Escalation
  1. 1. Detect breach
  2. 2. Notify owner
  3. 3. Escalate to lead
  4. 4. Postmortem